Latest Service Information

Appointment Information

For an appointment, please call 0300 124 0102 or book online via Personal Health Record (PHR).

Booking online

• All appointment slots will be released on a Friday before 12pm, including implants and coils.
  However, a limited number of appointments will released on a daily basis, so if you are unsuccessful on a Friday, please try again another day, or visit a Queue & Wait clinic.
• All implant and IUD/IUS (coil) appointments must be booked online
• Not all appointment types are available to book online (e.g., PrEP).

At your appointment

• Children in clinic – Due to the nature of our services, it is not always appropriate for children to be present during your visit. If you bring children with you, we may not be able to see you for your appointment.
• Our staff – We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
• Collecting medicine – If you are coming in to collect medicine, please note there may be a wait to process your request. To keep your wait to a minimum, please avoid collecting medicine during the following periods: Saturdays, weekday lunchtime, and after 4:30PM.

PHR

You must now register for a personal health record, PHR, to book online. There are many benefits once you have registered

• You only need to enter your personal details once
• More control over booking and cancelling your appointments
• You can update your demographics so they are always up to date on your medical record
• Any messages or correspondence we send will go directly to your PHR account. This will give you extra security and peace of mind.

Oral Contraception (Pills)

If you are over 18 and require oral contraception please do not attend our clinics, and use an option below:

• Use the online service
• Visit your GP
• Click to see which pharmacies offer this service

*Before approving your order, a specialist clinician will review your answers and they may need to contact you to ask for further information by text or phone to ensure you are prescribed safely.

Free Condoms from Clinics

We are unable to register for a C-Card or to get a renewal pack during our busy Queue & Wait clinics.

Please attend at other times and note that there may be a wait for this service. Our staff will prioritise booking patients into the clinic before dealing with your request. 

You can also use your C-Card at pharmacies across the City. Find a venue near you on our Clinic and Service Locator.

Vaccinations for MenB (used for gonorrhoea prevention) and Mpox

We can offer MenB and mpox vaccines in our services for those who are eligible to be vaccinated. Please be aware that our clinics will be vaccinating patients attending clinics as part of their routine care. Specific eligibility criteria must be met for vaccination. The focus for these vaccines is for gay, bisexual, or other men who have sex with men who have multiple sexual partners, attend sex on premises venues, or engage in group sex. We will identify patients attending our clinics who meet the eligibility criteria to be offered the vaccine.