Important information about using our online booking service and registering for a Personal Health Record (PHR) account
Our online booking system has changed, to make it easier for you to book, re-arrange and cancel appointments. You can also manage your own details. Please read the following information carefully before registering for an account.
Please note:
- Appointments are available to book in advance, from 48 hours up to 3 weeks in advance depending on the appointment type.
- Not all appointment types are available to book online (e.g., PrEP).
- Appointments are in high demand both online and via our central booking line. If you are unable to secure an appointment online at your first attempt, please try again. More appointments are released daily, and in some cases, weekly (e.g. coil replacements).
If you cannot find what you require and need to speak to someone urgently, please call us on 0300 124 0102.
Personal Health Record (PHR)
Your Personal Health Record (PHR) provides you with the ability to:
- Register with the Leicester Sexual Health service and manage your own details
- Book, cancel and re-arrange your appointments.
Please note, we are currently making some changes to our online booking system and the following now apply:
- If you are a Rutland resident, please call 0300 124 0102 to book an appointment.
- Only 1 appointment can be made online. If you need any additional appointments, please call 0300 124 0102.
The PHR will ask a series of questions to establish your care needs which will allow us to offer you the appropriate service. If an appointment is offered, this may be via telephone or a face-to-face appointment at your chosen clinic.
Important Note for Booked Appointments:
Please arrive 10 minutes BEFORE your appointment time. If you have not arrived by your designated appointment time your appointment may have to be re-booked.
If you want to change your contraception method (for example, to remove an IUD/IUS and replace with an implant, or, to remove an implant and replace with an IUD/IUS), please phone us on 0300 124 0102 before making an appointment online to discuss your needs. It might be necessary to book a double appointment, which can only be done over the phone. DO NOT TRY TO BOOK THIS ON PHR.
We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
Mpox precautions: Please stay at home and call 111 for advice if you have symptoms of fever and/or rash, and you or your recent sexual contacts have had any travel – within 21 days of your symptoms starting – to any of the following African countries: Democratic Republic of Congo, Republic of Congo, Central African Republic, Burundi, Rwanda, Uganda, Kenya, Cameroon, Gabon, Angola, South Sudan, Tanzania, Zambia
Disclaimer
If this is your first time using PHR, you will need to register. You must only register for YOURSELF with YOUR OWN personal email address and YOUR OWN UK mobile phone number. Do not use shared email addresses and make sure no one else has access to your phone. By registering for a PHR, you are giving your consent for us to contact you using the email address and mobile number provided. We recommend password-protecting your phone and email accounts with strong passwords.
By registering, you confirm you are providing us with accurate, up-to-date information and the email address and mobile number you provide is secure and only accessible to yourself. Please take care to ensure the information is correct as it cannot be changed once submitted
PHR accounts that are in breach of these terms, by using someone else’s email address or phone number, will be deactivated pending identification verification to change the details.
There may be occasion when we will ask you to verify your identity.
Registration Process
Once you have submitted your details, a verification email will be sent to confirm you have access to this email account. Once you have verified the email by clicking on the link sent to your email address, you will then be sent a verification code via text message to your mobile phone number. Once you have entered this code correctly, you will be able to register for your PHR account.
Note: You will only have 3 attempts to enter your verification code.
Need help with online booking? Download our handy "how to guide" below:
Before proceeding to register for a PHR online booking account, it is important that you read the information below.
If you need access to any of the services listed below, please do not register for a PHR online booking account, as most of these services can be accessed online without an appointment.
Online STI testing
If you have no symptoms and would like a test for sexually transmitted infections, you can order a free test by clicking here.
Alternatively, you can visit our Haymarket Health or Loughborough Health Centres to do a self-test kit in clinic.
Emergency Hormonal Contraception (morning after pill)
If you have had unprotected sex and don’t want to get pregnant, you can take the Emergency Hormonal Contraceptive (EHC) pill (also known as the morning after pill) up to 120 hours or five days after unprotected sex. EHC is more effective the sooner you take it, so act fast.
For more information and advice on how to access EHC, please visit click here.
Alternatively, please call us on 0300 124 0102 or contact your GP or local pharmacy. To find a local pharmacy to you, visit our Clinic and Service Locator for a list of pharmacies which supply it.
We advise calling the pharmacy in advance to ensure the pharmacy is open, has emergency contraception in stock and the staff to provide it.
PEP
If you have had sex with someone without a condom in the last 72 hours (3 days), who you know has HIV or think they may have HIV, please do not use the online booking system. Please contact us 0300 124 0102, or if we are not open, attend your local A&E as soon as possible.
There is a treatment called PEP (Post Exposure Prophylaxis) that may reduce your chances of getting HIV if started within 3 days (72 hours) of being exposed. Further information about PEP can be found by clicking here.
C- Card and Condoms
We do not offer appointments online for condoms or C-Cards. You can pick up condoms using your C-Card from a range of venues across Leicester, Leicestershire and Rutland.
If you do not have a C-Card, please contact 0300 124 0102 or visit your nearest C-Card registration venue.
To find out where you can register for a C-Card and access more free condoms, visit our Clinic and Service Locator.
Sexual Assault (including rape)
We advise anyone who has been sexually assaulted or raped to contact the Sexual Assault Referral Centre (Juniper Lodge) on 0116 2733 330 for advice and support. More information can be found by clicking here.
If you need urgent care outside of these hours please contact 111 or A&E.
Some users may experience issues when entering GP details. If you cannot find your GP tick the option which states 'Continue without GP details'.
Alternatively, you can call to book an appointment on 0300 124 0102.
Frequently Asked Questions
To register for a PHR account, you will need to accept the 3 terms and conditions boxes above, then select ‘Register Now’. It will then take you to the PHR login page, where below it will give you the option to register for a PHR account.
You will need to provide a private email account and mobile number and verify both as part of the registration process. You will need to verify your email address within 24 hours, if you do not verify within this time period you will need to start the registration process again.
If you haven’t received a verification email when signing up to the PHR check your junk folder. If no email has been found, click on the ‘Help’ button on the registration page and select ‘Resend registration confirmation email’.
Once you have verified your details by following the link sent via email, you can log in with your email and password.
Once you have logged in, you will be taken to the verification code screen where you will need to input the code sent to the mobile phone number you registered with and select verify. You will have three attempts to enter your verification code. If you do not receive the code, you can use the ‘Resend’ button.
You will then be taken to the ‘My Details’ section of your PHR account, where you will need to enter your details.
If your postcode is not recognised, please call 0300 124 0102, as we can invite you to register for your PHR account. We use a national database of postcodes to find addresses, which is not always up to date.
To sign up for a PHR account, you will need to provide your email address, mobile phone number, home address and some additional personal information including full name, date of birth, gender identity and sex assigned at birth.
For security reasons, you are unable to change your email and mobile number on your PHR account. Should you wish to make a change, please contact 0300 124 0102. You will need to verify your identity before we can make these changes.
You can reset your password on the log-in page by clicking the 'Help' button. By doing this, you can choose to either reset your password or re-send your registration confirmation email.
You can use your Personal Health Record account to book an appointment. Once you have logged in, go to the ‘Appointments’ section on the homepage and click the ‘Book Appointment’ button.
You will be asked a series of questions to find the right appointment for you. Based on your answers, you may be offered a telephone or face-to-face appointment, or be signposted to the correct services. If you require an appointment to change your contraception method, please phone us on 0300 124 0102 to discuss your needs before booking online. It might be necessary to book a double appointment. If this is the case, we will book this for you over the phone. DO NOT TRY TO BOOK THIS THROUGH PHR.
You can also view and manage your appointments from the ‘Appointment’ section. To cancel the appointment, click the ‘Cancel’ button next to your appointment information. If you then need to re-arrange, select the ‘Book Appointment’ button.
Appointments are in high demand both online and via our central booking line. We release between 50-75% of our appointments for online booking, and make these available to book in advance, from 48 hours up to 3 weeks in advance (depending on the appointment type). Please note however, that not all appointment types are available to book online. Some must be booked by phone, for example, PrEP appointments.
If you are unable to secure an appointment online at your first attempt, we advise you to please try again another day. More appointments are released daily, and in some cases, weekly (e.g. coil replacements).
If you cannot find what you require and need to speak to someone urgently, please call us on 0300 124 0102.
Once you have booked your appointment, you will be able to view and manage the appointment in the ‘Appointments’ section of your PHR account. You will receive an appointment reminder by text message 48 hours before your appointment.
If you are unable to access your PHR account, please call 0300 124 0102 during clinic opening hours.
If you do not have access to allow you to create a PHR account online, but would like to do so, please call 0300 124 0102 and we may be able to help you.
