If you are attending the service for a face-to-face appointment, to collect condoms or medicines please wear a face mask or face covering and maintain social distancing whilst in the clinic and waiting area.
This is a precautionary measure due to Coronavirus. Appointments must now be made on the phone, by calling 0300 124 0102
You will be asked questions on the phone about recent travel and symptoms, to determine the best service option for you.
We may need to close clinics at short notice.
Unfortunately due to maintenance, our telephone lines will be down on Saturday 24th July. We are sorry for any inconvenience caused. If you need urgent medical advice during this time, please call NHS 111 or visit NHS 111 online.
CALLER INFORMATION
We are receiving a high volume of calls and may not be able to answer your call today. Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day that you call.
We thank you for your patience and ask that you are respectful to our call handlers otherwise your call may have to be terminated.
CLINICS AFFECTED BY NHS CORONAVIRUS ADVICE
As a result of the Coronavirus outbreak and national guidance we have had to make some changes to our clinics.
Haymarket Health, Loughborough Health Centre and Oakham clinics are open for booked appointments only - no walk-in patients.
We would also request that you take your own lateral flow test on the day or the day before you attend the clinic. These are widely available and are free of charge. Visit the gov.uk website.
Where we are able to, we are opening some of our other clinics very soon. Please see the 'All Clinics' page on our website for individual clinic information.
All clinics are appointment only, please call 0300 124 0102.
All service users will be asked these questions before an appointment is booked and before being permitted to the clinic
Q: Have you lost the sense of taste or smell or both?
Q: Are you currently experiencing any symptoms of coronavirus (cough, fever, shortness of breath) or feel unwell?
Q: Have you had any COVID-19 symptoms in the last 10 days?
Q: Do you have coronavirus, or have you been in contact with someone who has confirmed coronavirus?
Q: Have you recently returned from a holiday from a destination that is listed as high risk and requires you to isolate?
Q: Have you been contacted by NHS Test and Trace and asked to isolate?
If you have answered yes to any of these questions please protect yourself and others and stay at home and self-isolate.
