Please see our Service Information page for important updates and appointment information
Search

Service Information

Important Notice

From 1st April, sexual health services for Leicestershire and Rutland residents will be managed by HCRG Care Group. For more information, click here. 

The clinics at Loughborough Health Centre, Hinckley Health Centre, Rutland Memorial Hospital, St Luke's Hospital Market Harborough and Coalville Community Hospital are now closed. From 1st April, you will need to contact the new provider on 0300 247 0068 to make an appointment.

Sexual health services within Leicester City at Haymarket Health Centre, Beaumont Leys Health Centre, and our CHOICES clinics will continue to be delivered by Leicester Sexual Health, which is provided by Inclusion as part of Midlands Partnership University NHS Foundation Trust (MPFT).

See answers to some Frequently Asked Questions about these changes.

Click here to view 'HCRG Care Group Poster'.

Appointment Information

For an appointment, please call 0300 124 0102 or book online via Personal Health Record (PHR).

Booking online

  • All appointment slots will be released on a Friday before 12pm, including implants and coils.
    However, a limited number of appointments will released on a daily basis, so if you are unsuccessful on a Friday, please try again another day, or visit a Queue & Wait clinic.
  • All implant and IUD/IUS (coil) appointments must be booked online
  • Not all appointment types are available to book online (e.g., PrEP).

At your appointment

  • Please attend your appointment alone. This includes no children or babies.
  • We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
  • If you are coming in to collect medicine, please note there may be a wait to process your request. To keep your wait to a minimum, please avoid collecting medicine during the following periods: Saturdays, weekday lunchtime, and after 4:30PM.

PHR

You must now register for a personal health record, PHR, to book online. There are many benefits once you have registered

  • You only need to enter your personal details once
  • More control over booking and cancelling your appointments
  • You can update your demographics so they are always up to date on your medical record
  • Any messages or correspondence we send will go directly to your PHR account. This will give you extra security and peace of mind.

Online STI Testing Kits

If you’re aged 16+ you can order a free STI testing kit online. Find out more about this on our online testing page. If you’re under 16, please call us on 0300 124 0102 for advice on our services.

Oral Contraception (Pills)

If you are over 18 and require oral contraception please do not attend our clinics, and use an option below:

*Before approving your order, a specialist clinician will review your answers and they may need to contact you to ask for further information by text or phone to ensure you are prescribed safely.

Free Condoms from Clinics

If you are attending a walk-in clinic for free condoms, either to register for a C-Card or to get a renewal pack, please note that there may be a wait for this service. Our walk-in clinics are very busy, and staff will prioritise booking patients into the clinic before dealing with your request. 

You can also use your C-Card at pharmacies across the region. Find a venue near you on our Clinic and Service Locator.

Mpox Information

We do not have any mpox vaccines in our services and cannot offer vaccination against mpox.

Some sites across the county offer vaccination for people who are eligible. Read more information on this here: NHS mpox vaccination sites across England.

Please stay at home and call 111 for advice if you have symptoms of fever and/or rash, and you or your recent sexual contacts have had any travel - within 21 days of your symptoms starting - to any of the following African countries: Democratic Republic of Congo, Republic of Congo, Central African Republic, Burundi, Rwanda, Uganda, Kenya, Cameroon, Gabon, Angola, South Sudan, Tanzania, Zambia

 


Useful links

Thank you for your booking request, further information will be sent to you by email in the next 5 working days.
Hide this message

Please select the area you live in:

Leicester Residents

Leicestershire & Rutland Residents
Reg param: