Please see our Service Information page for important updates and appointment information
Search

Service Information

Christmas Opening Times for Festive Period

  • All clinics normally operating on a Wednesday or Thursday will be closed on the Christmas Bank Holidays (Wednesday 25th, Thursday 26th December and Wednesday 1st January).
  • There will be changes to clinic operating times during the weeks of Christmas and New Year. Please see our Christmas Opening Hours page (or individual clinic pages) for detailed information.

Appointment Information

  • For an appointment, please call 0300 124 0102 or book online via Personal Health Record (PHR).
  • Appointments are in high demand both online and via our central booking line. If you are unable to secure an appointment online at your first attempt, please try again. More appointments are released daily, and in some cases, weekly (e.g. coil replacements).
  • All implant and IUD/IUS (coil) appointments must be booked online
  • Appointments are available to book in advance, from 48 hours up to 3 weeks in advance depending on the appointment type.
  • Not all appointment types are available to book online (e.g., PrEP).
  • Please attend your appointment alone. This includes no children or babies.
  • We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
  • If you are coming in to collect medicine, please note there may be a wait to process your request. To keep your wait to a minimum, please avoid collecting medicine during the following periods: Saturdays, weekday lunchtime, and after 4:30PM.

PHR

You must now register for a personal health record, PHR, to book online. There are many benefits once you have registered

  • You only need to enter your personal details once
  • More control over booking and cancelling your appointments
  • You can update your demographics so they are always up to date on your medical record
  • Any messages or correspondence we send will go directly to your PHR account. This will give you extra security and peace of mind.


Online STI Testing Kits

If you’re aged 16+ you can order a free STI testing kit online. Find out more about this on our online testing page. If you’re under 16, please call us on 0300 124 0102 for advice on our services.

Oral Contraception (Pills)

If you are over 18 and require oral contraception please do not attend our clinics, and use an option below:

*Before approving your order, a specialist clinician will review your answers and they may need to contact you to ask for further information by text or phone to ensure you are prescribed safely.

Free Condoms from Clinics

If you are attending a walk-in clinic for free condoms, either to register for a C-Card or to get a renewal pack, please note that there may be a wait for this service. Our walk-in clinics are very busy, and staff will prioritise booking patients into the clinic before dealing with your request. 

You can also use your C-Card at pharmacies across the region. Find a venue near you on our Clinic and Service Locator.

Mpox Information

We do not have any mpox vaccines in our services and cannot offer vaccination against mpox. Mpox vaccination is currently being reviewed at a national level. We will continue to add any updates to our website.

Please stay at home and call 111 for advice if you have symptoms of fever and/or rash, and you or your recent sexual contacts have had any travel - within 21 days of your symptoms starting - to any of the following African countries: Democratic Republic of Congo, Republic of Congo, Central African Republic, Burundi, Rwanda, Uganda, Kenya, Cameroon, Gabon, Angola, South Sudan, Tanzania, Zambia

 

Useful links

Thank you for your booking request, further information will be sent to you by email in the next 5 working days.
Hide this message

Christmas Bank Holidays 2024

Christmas Clinic Closures

Please be aware that our clinics and phone lines will be closed on the Bank Holidays over Christmas and New Year (Wednesday 25th December, Thursday 26th December, Wednesday 1st January).

There will also be some changes to our opening hours during the festive period including some service closures. Please see our Christmas Opening Hours page for more information.

See the “Need Help Urgently?” section on our website for who to contact when we’re closed.

Need help urgently? Hide this message

Please select the area you live in:

Leicester Residents

Leicestershire & Rutland Residents
Reg param: