Service Information

Caller Information

We are receiving a high volume of calls and may not be able to answer your call right away. We thank you for your patience and ask that you are respectful to our call handlers otherwise your call may have to be terminated.

Our telephone queue only allows 10 calls at a time. Our call handlers work hard to answer these calls as quickly as possible. We appreciate that it is sometimes difficult to get through on your first attempt, and thank you for your patience and respect for our call handlers.

Appointment Information

Please arrive 10 minutes BEFORE your appointment time. If you have not arrived by your designated appointment time you may have to be re-booked.

For all sexual health queries, please call us on 0300 124 0102.


You must now register for a personal health record, PHR, to book online. There are many benefits once you have registered

•    You only need to enter your personal details once

•    More control over booking and cancelling your appointments

•    You can update your demographics so they are always up to date on your medical record

•    Any messages or correspondence we send will go directly to your PHR account. This will give you extra security and peace of mind.

Online STI Testing Kits

If you’re aged 16+ you can order a free STI testing kit online. Find out more about this on our online testing page. If you’re under 16, please call us on 0300 124 0102 for advice on our services.

Oral Contraception (Pills)

You can now order oral contraception (pills) online, simply click here to order.

Before approving your order, a specialist clinician will review your answers and they may need to contact you to ask for further information by text or phone to ensure you are prescribed safely.

Midlands Partnership Foundation NHS Trust Providing Sexual Health Services in Leicester, Leicestershire and Rutland. Services commissioned by Leicester City and Leicestershire and Rutland County Councils.
Hide this message