Caller Information

Our telephone queue only allows 10 calls at a time. Our call handlers work hard to answer these calls as quickly as possible. We appreciate that it is sometimes difficult to get through on your first attempt, and thank you for your patience and respect for our call handlers.

Mpox Information

We are now able to vaccinate people at high risk of Mpox however, there is currently a national stock shortage of the vaccine and we only have access to a limited supply. Because of this, we are offering the vaccine through routine services based on the risk level of the person, in the same way we offer other vaccines such as hepatitis A and HPV.

If you feel you are at-risk of Mpox or would like to discuss further with our sexual health team, please contact us on 0300 124 0102.

Appointment Information

Please arrive 10 minutes BEFORE your appointment time. If you have not arrived by your designated appointment time you may have to be re-booked.

For all sexual health queries, please call us on 0300 124 0102.

Coronavirus Guidance

Our Leicester, Leicestershire and Rutland sexual health services are now offering a mixture of face-to-face, walk-in, telephone and online services.

We are receiving a high volume of calls and may not be able to answer your call today. Appointments will be booked according to your initial clinical assessment. This means you may not get an appointment on the same day that you call.

Please note that NHS patients, staff and visitors must continue to wear face coverings and follow social distancing measures in healthcare settings, unless they are unable to do so for medical reasons.

This will help to ensure the safety of our patients, visitors and staff, especially those who are more vulnerable to infection.

We also request that you take your own lateral flow test on the day or the day before you attend the clinic.

For national guidance, please visit the gov.uk website.