Entering the clinic
On your first visit you will be asked by the receptionist to fill in a registration form. We will ask for your GP details for our records but we won’t write to your GP without your permission.
Please note:
We aim to see everyone who wishes to use our services — however, we are a very busy service and it is not always possible for patients to be seen within 48 hours of contacting us. Patients will be prioritised according to clinical need. We thank you for your understanding and we apologise for any inconvenience that this causes you.
Consultation
When speaking to the doctor or nurse, they will need to ask you questions that you may find personal and embarrassing. These questions are part of our routine assessment. It is important for us to ask these questions, as this information makes sure we carry out the relevant tests and give the correct treatment if necessary.
Routine tests
- Urine sample or a vaginal swab for chlamydia and gonorrhoea
- A blood test for HIV and syphilis
Depending on your symptoms, the doctor or nurse may recommend a genital examination. You will not need to be examined if you don’t have any symptoms. The doctor or nurse may take more swabs and offer further blood tests depending on your specific needs.
Results
Once your test results are received from the laboratory, we will then use one of the forms of contact you have provided to contact you (mobile or landline telephone number or email or home). Unfortunately written copies of test results cannot be provided by our service.
Samples can take some time to be processed and results returned to us.
Please allow 10 working days from the day of your appointment to receive your results – if it has been longer than this and you have not heard anything please call 0300 124 0102 (Monday-Friday only)
Partners
If you are having a sexual health check it is always a good idea for your partner to be checked at the same time. If you are found to have an infection your partner may need to be treated as well. Any untreated infections can cause complications and long-term effects. Our health advisers can discuss with you how to tell your partner to get checked. If you prefer they will contact partners anonymously for you, maintaining your confidentiality.
